woku1/5
My order arrived damaged
Actions · Tickets
Route every urgent case to the right team
woku evaluates negative feedback, builds the case context, and sends it to support without manual reading or transcription.
Negative feedback evaluated
Escalated cases
Feedback origin · wokuTCK-1042
AI summary: Damaged order, returning customer
Original comment: My order arrived damaged
Suggested action: Replace the order and contact the customer today.Edit information
NPS2/10
I would not buy again because nobody replied about my order.
Feedback origin · NPSTCK-1043
AI summary: Recover a customer at risk
Original comment: I would not buy again because nobody replied about my order.
Suggested action: Contact the customer and review the order.Edit information
CSAT1/5
Checkout was fast, but delivery arrived two days late.
Feedback origin · CSATTCK-1044
AI summary: Resolve a delivery delay
Original comment: Checkout was fast, but delivery arrived two days late.
Suggested action: Confirm delivery and offer a solution.Edit information
CES2/5
I had to contact support three times to solve the same problem.
Feedback origin · CESTCK-1045
AI summary: Escalate an unresolved case
Original comment: I had to contact support three times to solve the same problem.
Suggested action: Assign the case to support with its history.Edit information
What matters
Triage before escalation
AI considers the opinion and customer history to decide whether the case needs attention.
Context-aware routing
Send each ticket to the right destination by country, store, business, or other trackers.
A case ready for action
Deliver a summary, severity, customer need, and suggested next action.
From signal to action
Respond before a bad moment becomes churn
Your team gets the full case in Zendesk, email, or a custom service and can focus on solving it.